Get in Touch
We're here to help you and your pets! Reach out with any questions about our American brand products, orders, or pet care advice.
Send us a Message
Fill out the form below and our team will respond within 24 hours.
Customer Support
Email
admin@fastneststore.com
Phone
+1 (800) 738-6378
Distribution Center
5900 Balcones Drive # 27232
Austin, TX 78731
Austin, TX 78731
Frequently Asked Questions
Quick answers from our pet care specialists.
How long does shipping take for pet food orders?
Standard shipping takes 3-5 business days within the US. For heavy pet food orders (over 20 lbs), we use ground freight which may take an extra 1-2 days. All orders ship with full tracking.
Are your brands vet-recommended?
Yes! The brands we carry — including Purina, Blue Buffalo, Greenies, and KONG — are among the most recommended by veterinarians in the United States. All food products meet AAFCO standards for complete and balanced nutrition.
Can I get a subscription for pet food deliveries?
We are working on a subscription service for recurring pet food orders! In the meantime, contact our support team and we will set up a custom repeat order schedule for you with a 10% loyalty discount.
What is your return policy for pet food?
We offer a 30-day satisfaction guarantee. If your pet refuses a food product or a toy breaks prematurely, contact us for a full refund or replacement — no questions asked. Unopened items can be returned within 30 days.